Privacy Policy

ZONIN is a software and customer-engagement platform for service businesses. Businesses that use ZONIN ("participating businesses") may use the platform to identify customer retention and revenue recovery opportunities and to communicate with their customers, for example through products such as ZONIN Auto.

This policy applies to information we collect through our website and information processed through ZONIN products and related services. By using our website or services, you acknowledge the practices described in this Privacy Policy. Please also review our Terms & Conditions.

The information we may collect depends on how you interact with ZONIN and which services are used.

Information individuals may provide:

• Name
• Email address
• Telephone or mobile number
• Business information
• Information submitted through forms on our website
• Communications you send to ZONIN

Information processed through ZONIN products may include:

• Customer contact information
• Vehicle or service-related information for ZONIN Auto
• Appointment and service history
• Recommended or unfinished services
• Customer engagement information
• Message history
• Booking and recovery status
• Other information provided by participating businesses

Technical information may include:

• Browser and device information
• IP address
• Pages viewed
• Referral information
• General usage information

We may use the information described above to:

• Provide and improve ZONIN services
• Help participating businesses manage customer retention workflows
• Identify and organize customer follow-up opportunities
• Support appointment and rebooking workflows
• Facilitate communications requested or authorized by users
• Provide customer support
• Maintain security and prevent fraud
• Perform analytics and product improvement
• Comply with legal obligations

ZONIN does not sell personal information.

Individuals may voluntarily opt in to receive SMS communications in connection with ZONIN messaging programs. Depending on the program and the consent provided, these messages may include:

• Vehicle service reminders
• Recommended or declined service follow-up
• Appointment scheduling and reminders
• Customer care messages
• Re-engagement communications
• Promotional offers, where the recipient has separately and appropriately consented to receive them

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out.
• Reply HELP for help.
• Consent to receive SMS messages is not a condition of purchasing goods or services.

You can withdraw your messaging consent at any time by replying STOP to a message. Providing a phone number alone does not enroll you in SMS communications.

ZONIN does not share, sell, rent, or provide mobile phone numbers, SMS opt-in data, or messaging consent information to third parties or affiliates for their own marketing or promotional purposes.

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

Information may be disclosed to service providers solely when necessary to operate or provide ZONIN services — for example, communications or infrastructure providers — and subject to appropriate restrictions. Such service providers may use the information only to perform services on ZONIN's behalf.

ZONIN may use service providers to support functions such as hosting, communications infrastructure, analytics, security, and technical support. Service providers may receive information only as reasonably necessary to perform those services on our behalf.

ZONIN may process customer data on behalf of businesses using the platform. Participating businesses are responsible for:

• Their relationship with their own customers
• Obtaining any required permissions and consents from their customers
• Complying with applicable laws, including privacy and communications laws
• Determining what communications are appropriate for their customers

If you are a customer of a business that uses ZONIN and have questions about that business's use of your information, please contact that business directly.

We retain information for as long as reasonably necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

ZONIN uses reasonable administrative, technical, and organizational safeguards designed to protect the information we process. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

• Marketing communications: you may opt out of marketing emails by using the unsubscribe mechanism in those messages.
• SMS: you may opt out at any time by replying STOP to a message.
• Your information: you may contact us at the email address below with questions or requests about your information.
• Cookies and browser settings: you may adjust your browser settings to limit certain technical data collection, where applicable.

Depending on your jurisdiction, you may have additional privacy rights under applicable law.

ZONIN services are not intended for children under 13, and we do not knowingly seek personal information from children under 13. If you believe a child under 13 has provided us personal information, please contact us.

Our website or services may contain links to third-party websites or services. ZONIN is not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

Questions about this Privacy Policy or ZONIN's handling of information can be sent to info@getzonin.com.

You may also review our Terms & Conditions.